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How to Choose the Right Core Banking Software and Vendor for Your Bank?

If you are facing the challenge while choosing the right Core Banking Software and Vendor and if you are in confusion in selection from a shortlisted few, the following points can be useful to you in making the right decision.


  • Today in almost all banks Customer Services are automated.
  • Many banks in the world are running on age-old legacy system technologies and platforms without changing the software of banking for the sake of technology up-gradation.
  • Major cyber fraud, cybersecurity threats to Banks increases from its Wide Area Network, Exposure to the Internet, and from Human actors in the organization. The instances of cyber fraud threats or cybersecurity threats to Banks due to development technology/platforms that are used in bank’s banking software is occasionally.
  • The decision of banks to change banking software is mostly due to Limitations of Functions, Limitations of Reporting of software.
  • Required for change banking software appeared due to helplessness of present vendor to upgrade its product functionally, gives support services to bank.
  • There is a shortage of budget on Bank to purchase multiple tools, software, vendor services to cover the GAP between solutions that are available in the present banking software in Bank and expected features, solutions in new software, and expected services from CBS vendor.
  • Multiple times the banks do not have sufficient IT Staff or do not have essential training facilities for its IT Staff.


Considering above mentioned Facts and Scenarios, banks must make sure that the following in the process of new banking software evaluation:

  • Detailed product walk-through of the banking software. The evaluations of serious banking software had walk-through sessions for up to 2-3 days.
  • Most of the software only offers operational reports and are lacking any Statutory Compliance Reporting and Analytics i.e. BI Reporting. In the walk-through, make sure that the vendor shows all statutory and analytical reporting and BI Reports and that explains all business logic in the complex reports
  • Choosing of vendor’s customer site for an onsite visit from the list of few possible customers of the vendor. Detailed onsite visit of the customer; Inspect at the banks visited, that all those features, reports, delivery channels are included which are missing at your bank.
  • Examine track record of modifications by the vendor at its banks of the customer for reports addition, new delivery channel developments and the reasonableness of price, and promptness in following delivery timelines.
  • Examine the track record of the services by the vendor from several customers.
  • Choose the evaluation points for banking software and score for every point.
  • Workout on the TCO of the bank for the next 5 years due to the Hardware, Connectivity, Legal Software that needs to implement the banking software.


  • Don’t take decisions in a hurry only on some suggestions or under influence without following the due process.
  • Don’t finalize the software only based on the price but it should be based on some of the technical scores and commercial scores.

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