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  • Client: Service

    L&T Employee credit Co-op Society

  • Category:

    Credit Co-op

  • Services:

    Core Banking

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About Financial Institution

L&T employee credit co-operative society. Serving L&T employees with banking facilities. Provides loans and takes deposits.

Background

The Society was established in the year 1968 and has successfully completed 50 years of service to its members. The main object of the Society is to promote the Savings habit of the members and to grant loans to them for useful purposes with an ultimate aim of improving the living standard of the members. The Society continues to progress and offers to meet the expectations of the members, true to the Cooperative tradition and spirit. The Society is registered under the Multi-State Cooperative Societies Act and Rules.

Problem

  • Customers had a limited access to their bank account information and transactions.

  • Every time they had to physically visit a bank during working hours to perform any transactions or to avail any service.

  • Inconvenience for clients with hectic schedules or far residences from the bank. They had to schedule time off and go to the bank.

  • For a lnt credit co-op staffs had to perform tedious operations manually. With the increase in the time and cost hence lower efficiency.

  • Both customer and staff were unhappy of the process.

Solution

  • As a result, there is no longer a need to visit a physical bank branch at all.

  • Intelligrow's customer net banking enabled customers to perform transactions and apply services from the comfort of their home or office, at any time.

  • Bank customers are now happy by saving the time with previously manual process. Hence availing the services quickly and easily.

  • Banks staff have seen the 50% increase in the efficiency and have reduced their cost by 30%.

Impact

  • Customer access to bank is a click away in availing the banking service.

  • Customer net banking transformed happy customer.

  • LNT staffs have increased their efficiency by 50% and reduced their costs.

  • LNT employee management, are able to make quick decisions and wisely.



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